Refund and Cancellation Policy

• Procura Pro is a monthly subscription at €79.99 per month in euros (EUR), including any tax that applies. It is sold through Paddle.com, our online reseller and Merchant of Record.
• Paddle charges you when you subscribe, then automatically each month until you cancel.
• You can cancel at any time in Billing: no further charges are made, and you keep access until the end of the period you have paid for.
• Not satisfied? You can get a full refund for any reason within 14 days of a payment.

Procura is delivered online. Paid features are available in your account immediately after Paddle confirms your payment; nothing physical is shipped. We serve customers in all countries, except where sanctions or export laws prohibit it.

• First payment: the full monthly price, charged when you subscribe in the secure Paddle checkout on our Billing page.
• Renewals: charged automatically to the same payment method on the day your current monthly period ends. A renewal starts a new one-month period.
• Failed renewals: Paddle retries the payment over a period of up to 30 days and we email you; your access continues during this time. If no payment succeeds, the subscription is cancelled and the paid features stop.

Sign in, open Billing and choose Cancel subscription. You can also cancel through Paddle at paddle.net, or email us at info@procura.cc from your account email.

Renewals stop straight away, and you keep access until the end of the monthly period you have already paid for; the subscription then ends. Until that date you can resume it in Billing, and you can subscribe again at any time.

14-day refund: you can ask for a full refund of any payment, your first one or a renewal, for any reason, within 14 days of the date it was charged. When a payment is refunded, the period it paid for ends and the paid features stop.

After 14 days, we still make sure you get a full refund if:

• you were charged by mistake or charged twice for the same period;
• you were charged after you had cancelled;
• the paid features were unavailable for most of the period because of a fault on our side; or
• a refund is required by the law that applies to you.

Refunds are made by Paddle, our Merchant of Record, in line with Paddle's refund policy. Paddle may decline a refund where there is evidence of fraud or abuse of the refund process.

If you subscribe as a consumer and the law of your country gives you a right to withdraw from distance contracts (for example 14 days in the European Union and the United Kingdom), you keep that right in full, as set out in Paddle's Buyer Terms. Our 14-day refund applies in addition, to every customer.

Use whichever is easiest:

• the link in the receipt Paddle emailed you for the payment;
• paddle.net, where you can look up your order and choose Request refund; or
• email info@procura.cc from your account email with the date and amount of the payment, and we will arrange it with Paddle.

Approved refunds are paid by Paddle to your original payment method, generally within 14 days of approval. Your bank may need a few more business days to show it on your statement.

If something looks wrong with a charge, please contact us or Paddle first: most issues are resolved within a day. This does not affect your right to dispute a payment with your bank or card issuer.

This policy forms part of our Terms of Service. For how we handle your data, including payment data, see our Privacy Policy.